ChatBees is an AI-powered customer support automation platform that uses Knowledge Graphs built from historical tickets and internal knowledge bases to automate ticket resolution and reduce resolution time by up to 52%. It integrates with ticket systems like HubSpot and knowledge sources such as Confluence, Notion, Google Drive, Slack, and Discord. The AI analyzes incoming tickets, provides actionable insights directly in the ticket system, and categorizes support tickets automatically. It also identifies potential leads based on sentiment. ChatBees deflects common inquiries and generates insights for complex tickets requiring human intervention.
Key Benefits
- Reduces ticket resolution time by up to 52%
- Builds Knowledge Graphs from historical tickets and knowledge bases
- Trains private AI on internal knowledge bases
- Supports multiple integrations (HubSpot, Confluence, Notion, Google Drive, Slack, Discord)