HiJiffy
Automate guest communications to boost bookings and satisfaction
Target Audience
- Hotel managers
- Resort operations teams
- Hospitality group IT departments
- Guest experience directors
Hashtags
Overview
HiJiffy helps hotels handle guest inquiries 24/7 through AI chatbots on their website, WhatsApp, and social media. It automates bookings, check-ins, and service requests while personalizing upselling opportunities. The system reduces staff workload by answering 85% of common questions instantly and connects with hotel management systems.
Key Features
24/7 Chat Support
AI answers common guest questions instantly across multiple channels
Digital Check-In
Automates pre-arrival forms and integrates with room key systems
Upsell Campaigns
Sends personalized offers during booking and stays
Unified Inbox
Manages all guest communications in one dashboard
Review Management
Automates post-stay feedback collection on TripAdvisor/Google
Use Cases
Handle booking inquiries instantly
Automate digital check-in process
Manage in-stay service requests
Run personalized upsell campaigns
Collect guest reviews automatically
Pros & Cons
Pros
- Tailored specifically for hospitality workflows
- Integrates with major Property Management Systems
- Reduces front desk calls by 70% according to case studies
- Centralizes communication across 10+ channels
Cons
- Primarily focused on hotels/resorts (less suited for other industries)
- Requires PMS integration for full functionality
Integrations
Reviews for HiJiffy
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