Numa

Numa is an AI communication platform purpose-built for auto dealerships. It combines a Smart Inbox with advanced Voice AI and AI Agents to manage customer interactions, service marketing, and operational workflows.

Key Features

• Voice AI & Smart Inbox: Context-aware voice agent that understands full customer stories, monitors calls, drafts replies, and sends status updates.
• Opportunities: AI-driven service marketing and recall engine that converts cold messages into booked appointments.
• HeatCase: Real-time sentiment analysis that detects escalating customer issues and alerts staff to protect relationships and CSI scores.
• LiveCSI: Live customer satisfaction tracking with visibility into response times, wait times, and team accountability.
• Operator: AI receptionist for main lines that answers instantly and routes calls with context.

Use Cases

The platform helps dealerships increase service profits, improve CSI scores, and never miss a customer opportunity. It automates routine communication, scales advisor capacity, and provides actionable insights across the dealership.

Key Benefits

• Context-aware Voice AI integrated with a unified Smart Inbox
• Real-time sentiment analysis catches upset customers early
• AI-driven appointment conversion from cold leads
• Seamless integration with major DMS and scheduler systems