Social Intents

Social Intents is a live chat and AI chatbot platform that helps businesses provide customer support directly from Microsoft Teams, Slack, or Google Chat. AI chatbots handle 75% of questions automatically while your team responds from the tools they already use.

Key Features

• Unified Support Dashboard: See all conversations in one place, track response times, resolution rates, and customer satisfaction. Monitor AI chatbot performance alongside human agent metrics.
• Microsoft Teams Integration: Respond to website visitors, WhatsApp messages, and SMS without leaving Teams. Chat notifications in Teams channels, route to different teams/departments, works with Teams mobile app.
• Slack Integration: Every website chat, WhatsApp message, and SMS becomes a Slack thread. @mention teammates for help, full chat history in Slack.
• AI Chatbots: Train an AI chatbot on your entire website in one click. Powered by ChatGPT, Claude, or Gemini. Automatic human handoff, 24/7 instant responses.

Who It's For

Trusted by 50,000+ businesses worldwide. Suitable for sales, customer support, agencies, and various industries including ecommerce, software & IT, higher education, finance, and manufacturing.

Key Benefits

• No per-agent pricing, unlimited team members on every plan
• Team responds from existing tools like Teams, Slack, or Google Chat, zero training required
• Quick setup, up and running within a few hours
• Reliable performance handling 5 to 50 chats without hiccups