Social Intents
Combine team messaging apps with AI chatbots for customer support
Target Audience
- Customer support teams
- Small business owners
- Remote teams using collaboration apps
- Digital agencies
Hashtags
Overview
Social Intents lets teams handle customer chats directly from Microsoft Teams, Slack, Google Chat, or Zoom while using AI to answer common questions. It reduces support costs by resolving up to 75% of chats automatically, while still allowing human agents to take over complex conversations.
Key Features
Hybrid Chatbots
AI handles routine queries, escalates to humans when needed
Multi-Platform Sync
Manage chats from Teams/Slack/Zoom alongside WhatsApp/SMS
Unlimited Agents
No per-user fees - scale your team freely
CRM Integrations
Push chat data to Zapier, Shopify, and 5,000+ apps
White Labeling
Remove branding from Pro plan and above
Use Cases
Handle customer queries across 8+ channels
Automate lead capture with AI chatbots
Transfer chats between Teams/Slack agents
Provide multilingual support via auto-translation
Reduce support costs by 75% with AI
Pros & Cons
Pros
- No per-agent pricing model
- Works within existing team workflows (Teams/Slack/etc)
- AI trains directly on your website content
- 14-day trial with full feature access
Cons
- Conversation limits on lower-tier plans
- Advanced features require Teams/Slack setup
Pricing Plans
Starter
monthly (billed annually)Features
- 1 Chat Widget
- 3 Agents
- 200 chats/month
- 25 trained URLs
Basic
monthly (billed annually)Features
- 2 Chat Widgets
- Unlimited agents
- 1,000 chats/month
- 50 trained URLs
Pro
monthly (billed annually)Features
- 5 Chat Widgets
- 5,000 chats/month
- White labeling
- Cross-team transfers
Business
monthly (billed annually)Features
- 10 Chat Widgets
- 10,000 chats/month
- Real-time translation
- 1,000 trained URLs
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Who should use Social Intents?
Small businesses, marketers, and teams using Microsoft Teams/Slack/Zoom for customer support
Can I use it on multiple websites?
Yes, plans support tiered numbers of domains (1-10 depending on plan)
Is there a contract?
No contracts - cancel anytime
Integrations
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