Whelp
Centralize customer interactions across multiple channels with AI automation
Target Audience
- Customer support teams
- Ecommerce businesses
- Education institutions
- Real estate agencies
Hashtags
Overview
Whelp unifies customer communications from live chat, SMS, WhatsApp, email, and social media into one platform. Its AI chatbot handles up to 60% of routine inquiries automatically, freeing agents for complex issues. The tool provides analytics to optimize support performance and integrates with existing business tools.
Key Features
Omnichannel Inbox
Combine all communication channels into a single workspace
AI Chatbot Builder
Automate 60% of customer inquiries with customizable bots
Team Collaboration Hub
Coordinate responses across departments in shared threads
Performance Analytics
Track resolution times and customer satisfaction metrics
Third-Party Integrations
Connect with existing business tools and workflows
Use Cases
Automate 60% of customer inquiries
Track support performance with analytics
Engage customers via WhatsApp/SMS
Collaborate on complex cases
Streamline industry-specific support
Pros & Cons
Pros
- Unified view of 10+ communication channels
- Industry-specific templates for education/real estate sectors
- Military-grade security for sensitive data
- No-code chatbot builder for quick deployment
Cons
- Learning curve for managing multiple channels
- Chatbot customization requires initial setup
Frequently Asked Questions
Which messaging channels does Whelp support?
Supports Live Chat, SMS, WhatsApp, Email, Facebook Messenger, and Telegram
How much customer service can the AI handle?
Automates 60% of routine inquiries through chatbots
Is my customer data secure?
Uses advanced encryption and secure access controls
Reviews for Whelp
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