Glassix
Centralize customer interactions with AI-powered omnichannel support
Target Audience
- Customer support teams
- E-commerce businesses
- Hospitality providers
- Enterprise service departments
Hashtags
Overview
Glassix combines AI chatbots with human support in one unified platform to manage all customer conversations. It automates routine inquiries while letting agents handle complex issues, reducing response times by 40%. Businesses can maintain seamless communication across WhatsApp, websites, social media, and other channels from a single dashboard.
Key Features
Unified Inbox
Manage all channels and chatbots in one interface
AI Chatbots
GPT-4 powered conversations with real-time agent takeover
Smart Routing
Auto-assign conversations to qualified team members
Cross-Channel History
View complete customer interaction history across platforms
No-Code Builder
Create chatbot flows without technical skills
Use Cases
Automate 35% of customer inquiries with AI
Manage WhatsApp/Messenger conversations centrally
Handle e-commerce support across channels
Streamline hotel guest communications
Provide instant automotive service updates
Pros & Cons
Pros
- Reduces phone calls by 35% through effective automation
- Maintains conversation continuity across departments
- Supports large file sharing for rich interactions
- Enables simultaneous chatbot deployment across channels
Cons
- May require training for complex routing setups
Integrations
Reviews for Glassix
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