NovaTalks favicon

NovaTalks

paid

All communication channels in one interface

5.7k monthly visits
Visit website
socials & apps:
novatalks website

NovaTalks is a customer support platform that combines multiple communication channels—messengers, voice calls, online chat, and email—into a single interface. It aims to help businesses manage customer requests without switching between different windows.

Key Features

  • Chatbots: A builder to create multilingual chatbots that work 24/7, with AI capabilities and seamless transition to live agents.
  • Telephony: Automated call handling with voice menu, flexible distribution of chats and calls, hold, transfer, and consultation call features.
  • Mass Messaging: Automated, personalised campaigns via messengers and social media, with audience filtering by tags, attributes, or contact details.
  • AI Tools: An AI assistant that corrects mistakes, translates, changes conversation tone, and summarises conversations. Automatic quality assessment evaluates customer emotions and script compliance.
  • Reporting: Customisable real-time business analytics with performance indicators grouped by intervals.
  • Integrations: Connects various communication channels including WhatsApp, Telegram, Facebook Messenger, Instagram, Viber, and more.

Who It’s For

The platform is designed for contact centres, support services, telecom operators, online schools, e-commerce, banks, insurance companies, clinics, logistics companies, and other businesses.

Workflow

NovaTalks stores customer data and interaction history, enabling segmentation and tagging for personalised service. A BI system and text analytics provide insights to improve sales and service.

Key Benefits

  • Unifies all communication channels into one interface
  • Offers AI-powered chatbot builder and AI assistant
  • Provides automated mass messaging with personalisation
  • Includes real-time reporting and analytics

starting price

€ 20/ monthly(text channels and calls*)

integrations
whatsapptelegramfacebook messengerinstagramviber
quick ai search (for more info)

Sponsored

Loading Analytics...

Our Blog

Read insightful stories, practical guides, and expert perspectives on artificial intelligence, emerging technologies, and the ideas shaping tomorrow.