NovaTalks is a customer support platform that combines multiple communication channels—messengers, voice calls, online chat, and email—into a single interface. It aims to help businesses manage customer requests without switching between different windows.
Key Features
- Chatbots: A builder to create multilingual chatbots that work 24/7, with AI capabilities and seamless transition to live agents.
- Telephony: Automated call handling with voice menu, flexible distribution of chats and calls, hold, transfer, and consultation call features.
- Mass Messaging: Automated, personalised campaigns via messengers and social media, with audience filtering by tags, attributes, or contact details.
- AI Tools: An AI assistant that corrects mistakes, translates, changes conversation tone, and summarises conversations. Automatic quality assessment evaluates customer emotions and script compliance.
- Reporting: Customisable real-time business analytics with performance indicators grouped by intervals.
- Integrations: Connects various communication channels including WhatsApp, Telegram, Facebook Messenger, Instagram, Viber, and more.
Who It’s For
The platform is designed for contact centres, support services, telecom operators, online schools, e-commerce, banks, insurance companies, clinics, logistics companies, and other businesses.
Workflow
NovaTalks stores customer data and interaction history, enabling segmentation and tagging for personalised service. A BI system and text analytics provide insights to improve sales and service.
Key Benefits
- Unifies all communication channels into one interface
- Offers AI-powered chatbot builder and AI assistant
- Provides automated mass messaging with personalisation
- Includes real-time reporting and analytics