NovaTalks
Unify customer interactions across all channels in one platform
Target Audience
- Customer support teams
- Sales operations teams
- Business analysts
Overview
NovaTalks is an omnichannel contact center platform that combines messaging, calls, emails, and live chat into a single interface. It uses AI chatbots and text analytics to help businesses improve customer support, increase sales conversions, and maintain 24/7 service availability through automation.
Key Features
AI Chatbots
Automate customer inquiries and reduce agent workload 24/7
Text Analytics
Transform customer messages into actionable business insights
Unified Dashboard
Manage all communication channels in one interface
Smart Routing
Automatically distribute chats to available agents
Custom Reporting
Track team performance with adjustable metrics
Use Cases
Handle customer calls and messages from multiple channels
Automate sales follow-ups and support requests
Analyze customer feedback trends with AI
Manage large support teams with smart chat distribution
Exchange documents/media during customer interactions
Pros & Cons
Pros
- Combines 10+ communication channels in single platform
- No agent seat limits for scaling teams
- Dedicated technical specialist for onboarding
- BI system integration for advanced analytics
Cons
- 7-day trial may be short for enterprise testing
Frequently Asked Questions
Is there a free trial?
Yes - 7-day trial available by contacting sales team
What file types can I exchange with customers?
Supports images, videos, documents, and emojis
How does technical support work?
Dedicated specialist assigned for onboarding and ongoing support
Reviews for NovaTalks
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