Chaport
Automate customer conversations across multiple channels
Available On
Desktop
Target Audience
- Customer support teams
- Small business owners
- E-commerce managers
- Sales operations teams
Hashtags
Overview
Chaport helps businesses manage customer interactions through live chat, chatbots, and multi-channel support. It centralizes conversations from websites, social media, and messaging apps into one dashboard. The platform also automates repetitive tasks with AI chatbots and offers self-service options to reduce support workload.
Key Features
Multi-channel Hub
Manage website chat, email, and 4 messaging platforms in one place
AI Chatbots
Automate 24/7 customer queries and lead qualification
Auto-invitations
Trigger chat prompts based on customer behavior rules
Typing Insights
Preview customer messages before they send them
Knowledge Base
Create self-service FAQ articles for instant support
Use Cases
Handle real-time website support chats
Automate FAQ responses with chatbots
Manage Facebook/Telegram messages centrally
Qualify leads through automated conversations
Reduce tickets with self-service articles
Pros & Cons
Pros
- All-in-one platform for 5+ communication channels
- Instant synchronization across all devices
- Zapier integration with 4,000+ apps
- Highly customizable chat widget
Cons
- Basic chatbots lack advanced NLP capabilities
Frequently Asked Questions
Can I use Chaport without installing website chat?
Yes, you can trial the platform without adding the chat widget to your site
Does it work across different time zones?
24/7 chatbot availability ensures round-the-clock customer support
Can multiple team members collaborate on chats?
Yes, group chat features allow operators to join conversations collaboratively
Integrations
Reviews for Chaport
Alternatives of Chaport
Transform customer engagement with autonomous AI chatbots
Automate multi-platform customer support with AI-powered chatbots
Centralize customer interactions with AI-powered omnichannel support
Boost sales conversions with real-time customer chat support
Enhance customer interactions with AI-powered live chat and knowledge base
Automate customer interactions and lead generation across multiple platforms
Facilitate real-time customer engagement across sales, support, and marketplaces