Spokk is an automated customer retention and revenue platform designed for service businesses. It captures feedback, generates reviews, runs loyalty programs, manages memberships, automates referrals, and sends SMS campaigns — all triggered automatically after every customer visit.
Key Features
- SMS Automation: Every customer follow-up runs on autopilot after setup: feedback requests, review prompts, loyalty updates, and referral links.
- Customer Feedback: SMS feedback form sent 2 hours after every visit to catch issues early.
- AI Review Generation: Uses GPT-4 to draft personalised Google reviews from customer feedback, ready to post in seconds.
- Loyalty Program: QR check-in tracks visits; reward SMS sent automatically at milestones.
- Memberships: Sell up to 3 paid recurring tiers (monthly or annual) via a branded customer portal with Stripe Connect.
- Referral System: Unique referral link sent via SMS; both referrer and new customer get rewarded automatically.
- SMS Campaigns: Targeted broadcasts to opted-in customers using built-in segments (loyalty, members, high-value, recent visitors).
Who It’s For
Spokk is built for service businesses such as dental clinics, hair salons, veterinary clinics, gyms, auto repair shops, law firms, and similar customer-facing businesses.
How It Works
- Customer checks in via QR code, API, HubSpot, or verified SMS link.
- Loyalty visit is logged instantly.
- Feedback request sent 2 hours later.
- If no feedback, a gentle reminder goes out 24 hours later.