Spokk
Convert customer feedback into actionable insights and 5-star reviews
Target Audience
- Small/medium service businesses
- Retail & hospitality managers
- Customer experience teams
Hashtags
Overview
Spokk helps businesses collect customer feedback through 15-second surveys and turns responses into AI-generated review drafts. It simplifies reputation management by letting you reply directly to customers and offer coupons to boost engagement. The tool also tracks staff performance metrics to help improve service quality over time.
Key Features
AI Review Drafts
GPT-4 generates unique, authentic review text from feedback
15-Second Surveys
Ultra-short forms increase response rates significantly
Coupon Incentives
Boost participation with manual/automatic reward system
Staff Analytics
Track employee performance via customer ratings over time
Use Cases
Collect customer feedback via short surveys
Generate authentic Google/Trustpilot reviews
Monitor staff performance metrics
Improve customer retention through direct replies
Pros & Cons
Pros
- 5-minute setup with no technical skills required
- GPT-4 ensures human-like, platform-ready reviews
- Combines feedback collection with review generation
- Includes staff performance tracking analytics
Cons
- Verified feedback requires SMS verification
- Primarily designed for service businesses (retail, hospitality)
Pricing Plans
Tier 1
monthlyFeatures
- 50 responses/month
- AI review generation
- Staff performance tracking
- SMS verified requests
Enterprise
monthlyFeatures
- Unlimited responses
- Unlimited team members
- Priority support
- Custom CNAME setup
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Can people tell reviews are AI-generated?
Reviews use varying tones/lengths and include customer-specific details to maintain authenticity
How does Spokk compare to survey apps?
Combines feedback collection with review generation and staff analytics in one platform
What improves response rates?
15-second surveys and coupon incentives significantly boost participation
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