Spokk

Spokk is an automated customer retention and revenue platform designed for service businesses. It captures feedback, generates reviews, runs loyalty programs, manages memberships, automates referrals, and sends SMS campaigns — all triggered automatically after every customer visit.

Key Features

• SMS Automation: Every customer follow-up runs on autopilot after setup: feedback requests, review prompts, loyalty updates, and referral links.
• Customer Feedback: SMS feedback form sent 2 hours after every visit to catch issues early.
• AI Review Generation: Uses GPT-4 to draft personalised Google reviews from customer feedback, ready to post in seconds.
• Loyalty Program: QR check-in tracks visits; reward SMS sent automatically at milestones.
• Memberships: Sell up to 3 paid recurring tiers (monthly or annual) via a branded customer portal with Stripe Connect.
• Referral System: Unique referral link sent via SMS; both referrer and new customer get rewarded automatically.
• SMS Campaigns: Targeted broadcasts to opted-in customers using built-in segments (loyalty, members, high-value, recent visitors).

Who It’s For

Spokk is built for service businesses such as dental clinics, hair salons, veterinary clinics, gyms, auto repair shops, law firms, and similar customer-facing businesses.

How It Works

1. Customer checks in via QR code, API, HubSpot, or verified SMS link.
2. Loyalty visit is logged instantly.
3. Feedback request sent 2 hours later.
4. If no feedback, a gentle reminder goes out 24 hours later.
5. Referral link sent 20 days later.

All steps are automated and run on schedule with smart skip logic to avoid redundant messages.