Sure Steps
Transform scattered documentation into interactive AI-powered support journeys
Target Audience
- Hardware product managers
- Technical customer support teams
- Field operations managers
- Embedded systems developers
Hashtags
Overview
Sure Steps helps hardware teams turn disjointed product documentation into dynamic guidance that improves user adoption and reduces support tickets. 'n' The AI-powered platform automatically creates personalized interactive guides from existing materials, tracking user interactions to provide context-aware assistance.
Key Features
Dynamic Guides
Converts static docs into interactive step-by-step workflows
User Tracking
Tracks individual progress and pain points in real-time
AI Support
Provides 24/7 contextual assistance using your documentation
Multi-platform
Works on mobile and desktop without compromising functionality
Knowledge Sync
Automatically updates guides when documentation changes
Use Cases
Create interactive product onboarding guides
Reduce support tickets with AI-powered assistance
Provide mobile field support for technical teams
Personalize user journeys based on behavior
Pros & Cons
Pros
- Reduces support tickets through self-service guides
- Tracks user behavior for continuous improvement
- Mobile-optimized for field technicians
- Auto-updates content with documentation changes
Cons
- Limited third-party integrations (some upcoming)
- Primarily targets complex hardware products
Frequently Asked Questions
How does Sure Steps reduce support tickets?
Provides AI-powered self-service guides and tracks user issues at specific steps to enable proactive assistance
Can it work with our existing documentation?
Yes, integrates with current knowledge bases and auto-updates guides when materials change
Is mobile field use supported?
Yes, guides are fully responsive on mobile devices for field technicians
Integrations
Reviews for Sure Steps
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