SureSteps

SureSteps is an operational platform that unifies scattered industrial service knowledge into an interactive mobile copilot. It delivers personalized workflows to service teams and customers for every product and scenario, aiming to improve frontline performance. The platform offers field-optimized guidance with adaptive instructions across devices, live collaboration for real-world context, evolving AI assistance built on team data and OEM/industry standards, and automated actions for back-office tasks. It identifies improvement opportunities based on common questions, process trends, and user engagement. Use cases include field enablement, building digital work standards, customer education, instant troubleshooting, and warranty/RMA management. SureSteps integrates with existing applications (CRM, ERP, CMMS, web portals) or can be used as a standalone operational hub.

Key Benefits

• Unifies scattered operational knowledge into a mobile copilot
• Delivers personalized, adaptive instructions across devices
• Integrates with existing platforms and applications
• Identifies improvement opportunities from user engagement