Sweepr

Sweepr is a carrier-class AI-powered digital care platform designed for telecommunications service providers. It orchestrates intelligent, omnichannel customer journeys across app, web, chat, IVR, and agent channels, ensuring seamless context preservation and resolution. The platform uses a hybrid agentic engine that combines LLM flexibility with telco-grounded heuristics, delivering both adaptability and carrier-grade reliability.

Key Features

• Omnichannel Authoring: Design journeys that flow across all channels without losing subscriber context.
• Hybrid Agentic Engine: Adapts in real-time to unpredictable subscriber needs, deploying new intents in days.
• Compliance & Safety: SOC2, GDPR, and telco regulations built-in, with guardrails to minimize hallucinations.
• Observability & Human-in-Loop: Monitor tone, accuracy, and impact, with seamless escalation to human agents.

Use Cases

• Internet/TV/Smart Home Troubleshooting: Resolve connectivity and device issues before a call.
• Billing & Account Support: Explain charges and resolve payments with empathy.
• Onboarding & Activation: Guide new subscribers from day one.
• Outage Management: Proactively update subscribers to keep call volumes flat.
• Retention & Win-Back: Turn at-risk moments into loyalty opportunities.

Sweepr has been acquired by Plume and is trusted by major telcos like TELUS, powering millions of interactions at scale.

Key Benefits

• Omnichannel authoring preserves subscriber context across channels
• Hybrid engine combines AI flexibility with telco-grounded reliability
• Built-in compliance with SOC2, GDPR, and telecom regulations
• Proven at scale, powering millions of Tier 1 interactions