Crisp is an all-in-one AI-first customer support platform that includes an omnichannel inbox, AI agents, CRM, knowledge base, and analytics. It helps teams automate up to 50% of inquiries using AI, centralize communications from multiple channels, and manage customer data. The platform is designed for customer support, marketing, and sales teams. Key features include a shared inbox, AI agent builder, chat widget, knowledge base, and support analytics. Users can train AI agents on their content, create workflows with a no-code builder, and deploy across web chat, WhatsApp, Messenger, Instagram, and email.
Key Benefits
- All-in-one omnichannel inbox centralizes communications
- AI agents automate up to 50% of inquiries
- Flat pricing lowers cost per agent
- Knowledge base enables customer self-service