1440.io
Unify customer conversations across multiple channels in Salesforce
Target Audience
- Enterprise customer support teams
- Salesforce administrators
- Omnichannel retailers
Hashtags
Overview
1440.io helps businesses manage all customer interactions through Salesforce in one place. It lets teams handle messages, reviews, and sales across social media, email, and review platforms without switching tools. The platform uses AI to automate responses and personalize experiences at scale.
Key Features
Multi-Channel Management
Centralize messaging across social media and review platforms
Auto-Translation
Convert messages into 100+ languages directly in Salesforce
AI-Powered Bots
Resolve common issues before human agent handoff
Conversational Commerce
Enable purchases directly within chat conversations
Review Management
Monitor and respond to product/app reviews from one dashboard
Use Cases
Manage social media messages in Salesforce
Automatically translate customer communications
Handle product review responses efficiently
Enable in-chat purchases during support conversations
Automate routine customer inquiries with AI bots
Pros & Cons
Pros
- Native Salesforce integration reduces platform switching
- True omnichannel management from a single dashboard
- AI bots reduce ticket volume through automation
- Built-in translation supports global customer bases
Cons
- Exclusively for Salesforce users
- Enterprise-focused pricing may limit SMB access
Integrations
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