1440 Customer Engagement Suite

1440 Customer Engagement Suite is a Salesforce-native platform designed to unify customer conversations across messaging, translation, reviews, and commerce. It helps enterprise teams deliver personalized, AI-powered experiences at scale.

Key Features

• Messaging Studio: BYOC support for Instagram, TikTok, Google RCS, and WhatsApp, with AI agents managing routine inquiries.
• Translation Studio: Real-time translation in 100+ languages for cases, knowledge, emails, and chats.
• Reputation Studio: Consolidate and act on feedback from Google, Bazaarvoice, and app stores within Salesforce.
• Commerce Studio: Coordinate post-purchase support across commerce platforms.
• AI & Automation: Einstein and AI agents qualify customers, schedule appointments, and deflect requests.
• Mobile App: Manage conversations on iOS and Android devices.

Use Cases

• Omnichannel customer support
• Multi-lingual engagement
• Online review management
• Conversational commerce

Who It's For

Customer service, marketing, and support teams within large enterprises using Salesforce.

Key Benefits

• Salesforce-native integration
• AI agents for automated customer interactions
• Supports multiple messaging channels (BYOC)
• Real-time translation in 100+ languages