Voyado

Voyado is an AI-powered customer experience (CX) suite designed for retail. It helps retailers achieve a unified customer view through CRM, loyalty management, product discovery, and advertising, with the goal of increasing customer lifetime value. The platform offers capabilities across four main areas: Customer Engagement (AI-powered cross-channel marketing to drive revenue and retention), Product Discovery (AI-driven search, navigation, and recommendations that surface relevant products based on shopper intent), Loyalty Management (built-in loyalty programs to turn one-time buyers into loyal customers), and Retail Media (monetizing attention through embedded advertising). Voyado's AI is built on retail-specific data and provides proactive insights, intent signals, and automated campaign suggestions. The suite supports omnichannel engagement across email, SMS/RCS, search and browse, onsite messaging, recommendations, advertising, in-store interactions, and digital wallets.

Key Features

• Agentic Marketing: Intelligent data and proactive insights for high-impact campaigns.
• Algorithmic Merchandising: Personalization to convert browsers into buyers.
• Agentic Discovery: Conversational and guided paths to purchase.
• Agentic Loyalty: Tailored actions to build customer loyalty.

Who It’s For

Retail brands across fashion, electronics, cosmetics, and furniture sectors, including companies like H&M, Outnorth, and By Malene Birger.

Key Benefits

• AI trained on real retail data for relevant insights
• Unified customer view across CRM, loyalty, and product discovery
• Omnichannel support including email, SMS, search, and in-store
• Trusted by 500+ retail brands including H&M