Vozy

Vozy is an AI agent platform designed for large enterprises to automate customer experience (CX) interactions. Its suite of AI agents—Lili Resolve, Lili Recover, Lili Analyze, and Lili Assist—helps businesses resolve issues at first contact, recover debt, analyze conversations, and assist human agents.

Key Features

• Lili Resolve: Generative AI virtual agents that increase first-contact resolution by over 50%.
• Lili Recover: Autonomous collection agent with multiple specializations, achieving over 60% recovery while complying with regulations.
• Lili Analyze: Speech analytics that analyze 100% of conversations to identify trends and improve service.
• Lili Assist: Centralized platform that expands agent capacity by 7x and provides real-time assistance.

Use Cases

Vozy supports collections, customer service (SAC), lead qualification, appointment scheduling, retail, e-commerce, and IVR.

Who It’s For

Designed for large companies seeking to reduce operational costs and improve customer satisfaction.

Key Benefits

• Increases first contact resolution by over 50% (Lili Resolve)
• Expands agent capacity by 7x (Lili Assist)
• Analyzes 100% of conversations for insights (Lili Analyze)
• Achieves over 60% recovery in collections (Lili Recover)