Soca AI

Soca AI is a conversational AI platform designed for sales and customer service automation across chat and voice channels. It enables users to build AI agents without code using an intuitive no-code interface, instruction-based configuration, and context-aware interactions. The platform supports multiple deployment options, including cloud and on-premises (Genesist editions), and offers specialized products for WhatsApp, web chat, voice streams, and phone calls. Key capabilities include plug-and-play integration via APIs and MCP, self-orchestrated workflows, and real-time scalability. Soca AI is used across industries such as banking, retail, telecommunications, healthcare, and government, with use cases ranging from customer service automation and sales enablement to enterprise knowledge retrieval (RAG) and advanced analytics. The platform emphasizes security with end-to-end encryption, global compliance, role-based access control, and proactive monitoring. It also provides an Agent Studio for custom agent development and offers on-premises options for data sovereignty.

Key Benefits

• No-code agent builder
• Multi-channel support (WhatsApp, web chat, voice)
• On-premises deployment available
• Context-aware and instruction-based agents