Giga

Giga tackles the common challenge enterprises face with overwhelmed customer support teams during system outages or high call volumes. It uses AI to handle interactions with memory and empathy, ensuring zero wait times for customers. Built on a low-code platform called Agent Canvas, it allows you to quickly create, test, and deploy custom voice agents. You can upload training documents in formats like PDFs, CSVs, or text files to improve accuracy, all stored with enterprise-grade security. Beyond call handling, Giga analyzes conversations to deliver actionable insights on revenue, retention, and resolution, seamlessly integrating with workflows like transcripts and tickets. While it's designed for complex enterprises and may require initial setup, it's ideal for automating support at scale without sacrificing personalization.