Webapi.ai is a platform for building AI-powered customer support agents. It uses generative AI to engage leads, answer business questions, record customer data, and connect to any API. Users can upload documents (websites, PDFs, docx, CSV) or integrate knowledge bases from Intercom and Zendesk to train the AI. Dialogue scenarios allow replication of sample conversations for multi-step interactions and actions like API calls or email notifications. The platform supports integration with external services via Zapier, Pabbly, Zendesk, and Calendly, and connects to multiple channels including Website, Instagram, Facebook Messenger, WhatsApp, Telegram, and SMS. Users can also deploy their own AI pipeline. Webapi.ai offers a free trial, a usage-based Basic plan, and an enterprise Complete Care plan.
Key Benefits
- Supports uploading various document types for knowledge base
- Dialogue scenarios enable multi-step conversations and actions
- Integrates with popular services via Zapier, Pabbly, Zendesk, and Calendly
- Connects to multiple communication channels