Wasapi is a platform that centralizes and organizes customer service on WhatsApp. It helps teams manage multiple lines and agents, automate repetitive tasks with AI chatbots, and gain real-time supervision. Key features include an intelligent chat system with organized inboxes, multi-agent collaboration, automatic chat assignment, and sales funnel management. It also offers campaigns and mass messaging, API integrations via Make and webhooks. Designed for teams of 3 or more agents, it replaces the need for multiple phones and manual coordination.
Key Features
- Intelligent Chat System: Centralize conversations with organized inboxes (Open, Pending, Closed).
- Multi-Agent & Multi-Line: Manage multiple WhatsApp lines and agents in one panel.
- AI Chatbots: Build visual chatbots without code to automate responses.
- Sales Funnels: Capture and classify leads from advertising.
- Campaigns & Mass Messaging: Send personalized campaigns with real-time metrics.
- API & Integrations: Connect with Make, Webhooks, and custom API.
Who It’s For
Customer support teams, sales teams, supervisors, and any business that relies on WhatsApp as a main communication channel and has a team of at least 3 agents.