ZEPIC

ZEPIC is a customer experience (CX) platform designed to help consumer brands unify customer data, automate journeys, and engage audiences across multiple channels. The platform centralizes customer information to create a single customer view (Customer 360), enabling personalized omnichannel campaigns and automated workflows.

Key Features

• Customer 360: A unified view of customer data from various sources.
• Audience Segmentation: Tools to segment customers based on behavior and attributes.
• Customer Journeys: Visual builder to design and automate multi-step customer journeys.
• Omnichannel Campaigns: Create and manage campaigns across email, WhatsApp, Instagram, and other channels.
• Reporting & Analytics: Insights into campaign performance and customer behavior.
• Team Inbox: Shared inbox for managing customer conversations.
• Zenie AI: AI-powered features to assist with campaign creation, content generation, and automation.

Use Cases

• Cart Recovery: Automate abandoned cart recovery via WhatsApp, achieving up to 25% recovery rates.
• Lifecycle Marketing: Send personalized messages at key customer touchpoints.
• WhatsApp Automation: Automate one-on-one conversations and campaigns on WhatsApp.
• Digital Transformation: Unify data and enable personalized engagement at scale for industries like travel, hospitality, retail, and eCommerce.

Who It’s For

ZEPIC is built for marketing and customer experience teams at consumer brands, particularly in travel, hospitality, retail, and eCommerce sectors.

Key Benefits

• Unified customer data across channels
• Omnichannel campaign support (email, WhatsApp, Instagram)
• AI-powered automation with Zenie AI
• Easy setup for WhatsApp automation (under 2 hours)