Zigpoll
Capture customer insights at key moments to optimize business decisions
Target Audience
- eCommerce businesses
- SaaS companies
- Marketing teams
- Product managers
Hashtags
Overview
Zigpoll helps businesses gather real customer feedback through targeted surveys across email, SMS, and websites. It uses AI to analyze responses and spot trends, helping teams make data-driven decisions about products, marketing, and customer experience. Particularly popular with eCommerce stores for its Shopify integration and ~50% survey response rates.
Key Features
AI Insights
Automatic trend detection in open-ended responses saves analysis time
Multi-Channel Distribution
Send surveys via website popups, email, or SMS campaigns
Auto-Translate
Surveys automatically adapt to customer's language preferences
Branching Logic
Follow-up questions based on previous answers for deeper insights
High Response Rates
Post-purchase surveys achieve ~50% engagement from customers
Use Cases
Optimize eCommerce checkout flows
Track NPS scores across customer segments
Conduct multi-language market research
Identify product improvement opportunities
Pros & Cons
Pros
- Industry-leading survey response rates (~50% for post-purchase)
- AI automatically surfaces trends in qualitative data
- Native Shopify integration with pre-built templates
- Multi-language support for global audiences
Cons
- Free plan limited to 100 responses/month
- Advanced features require Pro plan ($100+/month)
- Translation setup needs manual per-survey configuration
Pricing Plans
Lite
monthlyFeatures
- 100 responses/month
- Automatic AI insights
- Unlimited surveys
- White label support
Basic
monthlyFeatures
- 200 responses/month
- 1,000 emails/month
- 2 team members
- Installation support
Standard
monthlyFeatures
- 500 responses/month
- 2,500 emails/month
- SMS messaging
- 4 team members
Plus
monthlyFeatures
- 1,000 responses/month
- 5,000 emails/month
- Copywriting support
- 8 team members
Pro
monthlyFeatures
- Unlimited responses
- 10,000 emails/month
- Dedicated support
- 20 team members
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
How are survey responses counted?
Each completed survey counts as one response, regardless of question count
Can I reuse translations across surveys?
Currently requires manual setup per survey, but support helps streamline this
What's included in white label support?
Remove Zigpoll branding and use custom domains for surveys
Integrations
Reviews for Zigpoll
Alternatives of Zigpoll
Transform customer feedback into actionable product insights
Automate customer interviews through AI-powered feedback collection
Conduct automated voice interviews to uncover deep customer insights at scale