Canny
Centralize customer feedback to prioritize product decisions
Target Audience
- Product managers
- Customer success teams
- SaaS companies
- Startup founders
Hashtags
Overview
Canny helps businesses collect and organize customer feedback in one place to make better product decisions. Its AI-powered features automate feedback analysis and deduplication, saving teams time while identifying top user requests. The platform also helps maintain customer relationships by sharing product updates and progress on requested features.
Key Features
Autopilot
AI automatically captures and organizes customer feedback from conversations
Deduplication
Merges duplicate requests to quantify popular ideas
Feedback Portals
Customizable portals for direct user feature requests
Smart Summaries
AI-generated recaps of lengthy feedback threads
Private Roadmaps
Control visibility of product plans and updates
Use Cases
Track feature requests from multiple channels
Analyze customer feedback trends
Update users on product progress
Build customer communities around product development
Integrate with support and project management tools
Pros & Cons
Pros
- AI automates time-consuming feedback management tasks
- Centralized platform reduces scattered communication
- Customizable portals maintain brand consistency
- Scalable plans from startup to enterprise needs
Cons
- Advanced features may require learning curve
- Limited free plan functionality for larger teams
Pricing Plans
Free
monthlyFeatures
- Basic feedback management
- Public roadmap
- Community features
Starter
monthlyFeatures
- Private roadmaps
- Custom fields
- Priority support
Business
monthlyFeatures
- Multiple products
- Advanced permissions
- Custom SSO
Enterprise
monthlyFeatures
- Dedicated success manager
- SLA agreements
- Custom contracts
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
How long does setup take?
Canny claims most teams can start collecting feedback within minutes
Can we collect feedback from multiple channels?
Yes, through integrations, feedback portals, and manual capture
Is historical feedback importable?
Yes, via simple upload of existing feedback data
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