Canny is a customer feedback management platform designed to help product teams collect, organize, and prioritize user feedback to drive product decisions. It provides a centralized hub where feedback from customer conversations, support tools, and direct submissions is aggregated. The platform’s AI‑powered Autopilot feature automates feedback discovery from conversations, suggests smart replies to gather more context, and summarizes lengthy comment threads. Teams can analyze feedback by connecting customer data, segmenting users, and assessing revenue impact. A customizable prioritization framework helps weigh features by impact and effort, while roadmaps and changelogs keep stakeholders informed. Canny integrates with essential tools like Intercom, Zendesk, Slack, Jira, and Salesforce, making it adaptable for companies of all sizes.
Key Benefits
- Centralizes feedback from multiple sources
- AI-powered features automate feedback discovery and responses
- Integrates with popular tools for seamless workflow
- Scalable from startups to enterprise with flexible plans