Productlane

Productlane is an omnichannel customer support platform built around Linear and deeply integrated with AI. It provides a lightning-fast inbox that handles conversations from email, live chat, Slack, MS Teams, and Discord. An AI agent can automatically resolve tickets using the knowledge base, draft replies, summarize threads, and create Linear issues with full context. The platform includes a self-updating help center that generates articles from resolved issues, a feedback portal to collect and prioritize feedback, and a changelog that auto-generates product updates from Linear. Designed for software companies, Productlane aims to turn customer messages into code instantly by linking support conversations directly to development workflows.

Key Benefits

• Lightning-fast support inbox with 50ms UI
• AI-powered agent that creates Linear issues and assigns coding agents
• Omnichannel support across email, live chat, Slack, MS Teams, and Discord
• Self-updating help center from resolved Linear issues