Productlane
Centralize customer feedback and support across multiple channels
Target Audience
- Product managers
- Customer support teams
- B2B SaaS companies
- Linear platform users
Hashtags
Overview
Productlane combines support channels like Slack, email, and in-app widgets with product feedback management. It integrates directly with Linear to help teams prioritize customer insights and share product updates. Built specifically for companies that want to align customer communication with their development workflow.
Key Features
Linear Sync
Seamless integration with Linear for ticket prioritization
Slack Integration
Turn Slack conversations into trackable support tickets
Shared Inbox
Collaborative email management for support teams
Public Roadmap
Share development plans with customers transparently
AI Chat
Smart widget assistance for instant customer support
Use Cases
Manage multi-channel support tickets
Share product roadmaps publicly
Automate feedback analysis with AI
Centralize Slack/email communications
Sync feedback with Linear issues
Pros & Cons
Pros
- Deep Linear integration reduces duplicate work
- Combines support + feedback in one platform
- Real-time Slack message conversion to tickets
- Transparent public roadmap building
Cons
- Primarily valuable for Linear users
- Limited customization in free plan
Pricing Plans
Free
monthlyFeatures
- Unlimited viewers
- Linear sync
- 5-minute setup
- Basic widget
Pro
monthlyFeatures
- Custom domains
- Priority support
- Advanced analytics
- API access
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Can I integrate my existing help center?
Yes, Productlane helps consolidate help centers with automatic updates from Slack conversations and changelogs
How does the Linear integration work?
Automatically converts customer feedback into Linear tickets and syncs roadmap updates bidirectionally
Is live chat support available?
Yes, live chat functionality is included in the Pro plan
Integrations
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