JivoChat

JivoChat is an omnichannel customer service platform that centralizes live chat, social media, messengers, and phone calls into a single interface. It helps businesses engage with customers on their preferred channels, including WhatsApp, Instagram, Facebook, Telegram, Email, and Apple Business Chat. The platform includes an AI agent that can automatically resolve up to 80% of conversations, reducing the workload on human operators. Additional features include chatbots, video calls, telephony, CRM integration, and team chats. JivoChat provides analytics for monitoring operator performance, lead sources, customer feedback, and sales funnels. It also offers secure access management, preventing the need to share passwords and ensuring data privacy. With over 200k businesses using it and 14 million chats per month, JivoChat is designed for companies looking to streamline support operations and improve customer satisfaction.

Key Benefits

• Omnichannel support across multiple platforms
• AI agent for automated responses
• Integrates with 50+ CRM and software solutions
• Real-time analytics and reporting