Tiledesk is an open-source platform for building enterprise agentic AI solutions, enabling automated workflows for customer support, operations, and information retrieval. It offers a no-code design studio for creating conversational flows, a knowledge base integration for AI agents, and multichannel deployment across web, WhatsApp, and voice. The platform supports multi-agent systems with human-in-the-loop, MCP, and APIs. Key features include self-learning AI that extracts knowledge from conversations to update the knowledge base automatically, AI-powered scheduling for booking appointments, and email integration for automated ticketing and responses. Tiledesk also provides an e-commerce assistant that integrates with Shopify to automate product inquiries and sales. The platform is GDPR-compliant, offers on-premise deployment via open core, and includes single sign-on (SSO) and custom AI support for enterprise needs.
Key Features
- No-code Design Studio for building conversational flows
- Knowledge Base integration for accurate AI responses
- Multichannel support: web, WhatsApp, voice, Facebook Messenger
- Self-learning AI: automatically extracts and updates knowledge from conversations
- AI scheduling: connects to calendars (Google, Outlook) to book appointments
- Email AI integration: reads, understands, and acts on emails for automated ticketing
- E-commerce assistant with Shopify integration and dynamic product carousels
- MCP (Model Context Protocol) and API support for connecting to business tools
- On-premise deployment with open core for data control
- SSO integration and seamless tech stack compatibility
Who It’s For
Tiledesk is designed for enterprises and businesses of all sizes looking to automate customer support, lead qualification, internal support, and e-commerce operations. It is used by companies in e-commerce, consulting, legal services, and education.
