BoldDesk
Automate customer support workflows across multiple channels
Target Audience
- Startup founders
- Small business owners
- Enterprise support teams
- Customer service managers
Hashtags
Overview
BoldDesk helps businesses manage customer inquiries through an all-in-one platform with ticketing, live chat, and omnichannel messaging. It uses AI to automate repetitive tasks and offers self-service options to resolve up to 70% of support tickets without agent involvement. Teams can collaborate on complex cases while maintaining visibility across email, social media, and messaging apps.
Key Features
AI Copilot
Reduces support volume with Generative AI automation
Omnichannel Inbox
Centralizes WhatsApp, Instagram, SMS & Facebook messages
Workflow Automation
Auto-routes tickets and eliminates manual processes
Embedded Widgets
Add support features directly to websites/apps
Mobile App
Manage tickets and chats from anywhere
Use Cases
Manage email ticketing systems
Handle shared inboxes for teams
Support multiple brands simultaneously
Streamline internal IT requests
Embed help widgets on websites
Pros & Cons
Pros
- All-in-one platform reduces tool sprawl
- AI automates up to 70% of ticket resolution
- Customizable workflows for different business needs
- Mobile access for on-the-go support
Cons
- May require training for advanced features
Frequently Asked Questions
Does BoldDesk include AI features?
Yes, the AI Copilot uses generative AI to automate responses and reduce ticket volume.
Can I migrate from other help desk platforms?
Yes, BoldDesk offers free migration from competitors like Zendesk and Freshdesk.
Is there a mobile app?
Yes, agents can manage tickets and chats through mobile devices.
Integrations
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