Automate customer support workflows across multiple channels
BoldDesk helps businesses manage customer inquiries through an all-in-one platform with ticketing, live chat, and omnichannel messaging. It uses AI to automate repetitive tasks and offers self-service options to resolve up to 70% of support tickets without agent involvement. Teams can collaborate on complex cases while maintaining visibility across email, social media, and messaging apps.
Reduces support volume with Generative AI automation
Centralizes WhatsApp, Instagram, SMS & Facebook messages
Auto-routes tickets and eliminates manual processes
Add support features directly to websites/apps
Manage tickets and chats from anywhere
Yes, the AI Copilot uses generative AI to automate responses and reduce ticket volume.
Yes, BoldDesk offers free migration from competitors like Zendesk and Freshdesk.
Yes, agents can manage tickets and chats through mobile devices.
This tool is best for:
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BoldDesk can be integrated with these apps and services:
Recent data shows that BoldDesk has 207.1K monthly visits (14.3% increase from the previous month), 39.0% bounce rate, and average 4.09 pages per visit.
Traffic is primarily driven by 6 different sources, with users from 5 countries worldwide, led by United States contributing 45% of total traffic. SEO performance is shown by 5 tracked keywords, with "bolddesk" being the top-performing keyword with 850 monthly searches. See below for more info.
Monthly Visits
207.1K
Pages per Visit
4.09
Bounce Rate
39.0%
Average Time on Site
2m 6s
| SEO Keyword | Volume | CPC |
|---|---|---|
| bolddesk | 850 | $0.39 |
| away from desk message | 380 | - |
| great one sentence facts | 270 | - |
| customer journey map | 27.7K | $6.04 |
| great out of office messages | 270 | - |
| Source | Traffic Share |
|---|---|
| Direct | 54% |
| Search | 33% |
| Social | 5% |
| Referrals | 7% |
| Paid Referrals | 1% |
| Country Name | Traffic Share |
|---|---|
 | 45% |
 | 7% |
 | 6% |
 | 3% |
 | 2% |
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