Herodesk
Centralize customer communications across multiple channels
Target Audience
- Small-medium e-commerce businesses
- Customer support teams
- Online retailers
- Startup founders
Hashtags
Overview
Herodesk simplifies customer support for small businesses by bringing all customer inquiries (emails, social media, webshop messages) into one platform. It focuses on essential features like team collaboration tools and e-commerce integrations without unnecessary complexity. The free plan and 14-day trial make it accessible for growing teams.
Key Features
Multi-Channel Support
Manage email, social media, and webshop messages in one place
Webshop Integration
Direct connection with e-commerce platforms like Shopify
Team Collaboration
Prevent duplicate responses with shared ticket management
AI Features
Translation and automated support tools in premium plan
Unlimited Conversations
Handle high message volumes without extra costs
Use Cases
Manage multi-channel support tickets
Handle webshop customer inquiries
Collaborate on team responses
Translate support messages automatically
Pros & Cons
Pros
- Simple setup requiring no credit card
- Cost-effective alternative to Zendesk/Front
- Strong e-commerce platform integrations
- Includes AI-powered translation tools
Cons
- Limited advanced features for large enterprises
- AI capabilities only available in top-tier plan
- Primarily optimized for Scandinavian markets
Pricing Plans
Herodesk Free
monthlyFeatures
- 1 user
- 1 inbox
- 1 webshop integration
- Unlimited conversations
Herodesk Basic
monthly (annual discount available)Features
- Unlimited inboxes
- Unlimited e-commerce integrations
- All Free plan features
Herodesk Plus
monthly (annual discount available)Features
- AI translation tools
- Phone system integration
- All Basic plan features
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
How easy is it to integrate with my webshop?
Users report Shopify integration saves significant time through direct platform connection
What limitations does the Free plan have?
Limited to 1 user, 1 inbox, and 1 webshop integration
Does Herodesk support team collaboration?
Yes, it prevents duplicate responses with shared ticket management features
Integrations
Reviews for Herodesk
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