Mixdesk

Mixdesk is an AI-powered customer engagement platform that unifies communication across websites, apps, and social media channels. It leverages advanced large language models to help businesses qualify leads, automate responses, and drive sales conversions.

Key Features

• AI Agent: Next-level AI Agent leveraging leading LLMs (OpenAI, Gemini, Kimi, DeepSeek, Doubao) customized for workflows. Integrates with Coze and Dify.
• Multilingual Coverage: Upload in one language and AI adapts to hundreds more with native-level translations.
• Automation: Tailor marketing journeys, flexibly assign agents, and enable human-AI collaboration.
• Marketing Campaigns: Import contacts for one-click bulk messaging and tailor marketing plans.
• Team Collaboration: Real-time inbox sharing and smart assignment.
• Data Insights: Real-time monitoring of service performance with multi-channel data.

Who It’s For

Businesses across industries such as Manufacturing, Trade, and Travel looking to grow globally through omnichannel engagement.

Use Cases

• Pre-Sales and Sales Chat
• Marketing Campaigns
• Customer Service
• Sales Guide and Lead Qualification

Key Benefits

• Unified inbox across multiple channels including WhatsApp, Facebook, Instagram, Telegram, LINE, Email
• AI Agent powered by leading LLMs with integration to Coze and Dify
• Smart multilingual detection and native-level translations
• Automation for marketing journeys and agent assignment