Inari
Transform customer feedback into actionable product insights
Target Audience
- Product Managers
- Customer Experience (CX) Teams
- UX Researchers
- Startup Founders
Hashtags
Overview
Inari automates customer feedback analysis from sources like CRM systems, support tickets, and user interviews to identify product opportunities. It helps teams prioritize their backlog based on real customer needs while saving hundreds of manual analysis hours monthly.
Key Features
Automated Analysis
Processes unstructured feedback across multiple channels automatically
Real-Time Insights
Surfaces emerging customer trends and pain points instantly
Backlog Prioritization
AI-generated recommendations for product roadmap decisions
Multi-Source Integration
Connects with Slack, Gong, Intercom, and CRMs
Trend Monitoring
Tracks sentiment changes and issue frequency over time
Use Cases
Analyze customer support tickets for common issues
Prioritize product backlog based on user demand
Monitor emerging feature requests across channels
Improve NPS by addressing recurring complaints
Centralize feedback from Slack, emails, and interviews
Pros & Cons
Pros
- Saves 100+ hours/month on manual analysis
- Integrates with popular PM tools like Jira/Linear
- SOC 2 compliant security framework
- Accurate insights validated by user testimonials
Cons
- Primarily focused on product teams (less marketing/sales focus)
Pricing Plans
Free
monthlyFeatures
- Basic feedback analysis
- 3 integrations
- Weekly trend reports
- 5 saved insights
Team
monthlyFeatures
- Unlimited integrations
- Real-time monitoring
- Customizable dashboards
- Collaboration features
Enterprise
annualFeatures
- SOC 2 compliance
- Dedicated support
- Advanced access controls
- Custom ML models
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
How does Inari ensure data security?
Inari uses SOC 2 compliant practices with data encryption both in transit and at rest, plus strict access controls.
Can I edit AI-generated insights?
Yes, users can manually adjust any AI output to match their domain knowledge while maintaining workflow efficiency.
What feedback sources does Inari support?
Integrates with Slack, Intercom, Gong, CRMs, and accepts CSV uploads or direct document input.
Integrations
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