tawk.to

tawk.to is a free, feature-rich live chat and customer communication platform designed to help businesses engage with website visitors in real time. It offers a customizable chat widget, unlimited agents, unlimited chat history, and a suite of tools including knowledge base, CRM (Contacts), and AI Assist. The platform supports 45+ languages, group messaging, file transfer, geo IP tracking, sentiment analysis, and detailed reporting. It is available via web browser, desktop apps (Windows, macOS), and mobile apps (iOS, Android). tawk.to generates revenue through optional paid services like hiring trained chat agents, rather than charging for the software itself.

Key Features

• Unlimited agents and concurrent chats
• 45+ languages and automated translation
• Geo IP tracking and visitor engagement tracking
• Detailed reporting and sentiment analysis
• File transfer, screen sharing, and video/voice (add-on)
• JavaScript API for customization
• Secure SHA-256 encryption

Who It’s For

Businesses of all sizes that want to add live chat to their website without paying for software. It is also used by organizations that prefer to outsource chat responses via tawk.to’s hired agent service.