tawk.to
Provide 24/7 customer support with free live chat and tools
Target Audience
- Small business owners
- Customer support teams
- E-commerce managers
- Startup founders
Hashtags
Overview
tawk.to offers an all-in-one customer communication platform combining live chat, ticketing, knowledge base, and CRM tools. Completely free with unlimited agents and no ads, it helps businesses engage customers in real-time across websites. Includes enterprise-grade security and collaboration features typically found in paid solutions.
Key Features
Unlimited Agents
Add as many team members as needed at no cost
Real-Time Monitoring
Track visitor activity and chat history across sessions
Knowledge Base
Create public help articles and internal team resources
In-Chat Payments
Process transactions directly within conversations (beta)
45+ Languages
Support global customers with multilingual interface
Use Cases
Handle live customer inquiries
Build self-service help articles
Process orders via chat payments
Support multilingual customers
Analyze customer engagement metrics
Pros & Cons
Pros
- 100% free core platform with no feature limits
- Unlimited agents and chat history
- 24/7 live support via chat/email
- Enterprise-grade security (SHA-256 encryption)
Cons
- No self-hosted deployment option
- Requires payment to remove 'Powered by' branding
- Advanced features like payments in beta
Pricing Plans
Free Plan
foreverFeatures
- Unlimited agents & websites
- Full chat history & reporting
- Knowledge base & file sharing
- 45+ language support
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
How is tawk.to free?
Revenue comes from optional $1/hr hired agents service, not from software users
Is my chat data secure?
All data uses SHA-256 encryption with no third-party access
Can I get support?
24/7 live support via chat and email included
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