Tidio
Automate customer service with AI-powered chat and task resolution
Target Audience
- E-commerce businesses
- Online retailers
- Customer support teams
- Small-medium businesses
Hashtags
Overview
Tidio helps businesses handle customer inquiries 24/7 using AI chatbots and live chat tools. It answers common questions instantly, converts leads through automated conversations, and manages support tickets efficiently. The platform integrates with popular e-commerce platforms to help teams save time while improving customer experience.
Key Features
Lyro AI Agent
Handles 70% of inquiries automatically using business-specific data
Multi-Channel Support
Manages chats across website, WhatsApp, and social media
E-commerce Integrations
Connects directly with Shopify and WordPress stores
Automated Flows
Creates customized chat sequences for sales/support
Use Cases
Handle customer support inquiries
Convert leads via live chat
Automate e-commerce assistance
Provide multilingual support
Manage help desk tickets
Pros & Cons
Pros
- Reduces support workload by 70% with AI
- Works across multiple messaging platforms
- Pay-per-conversation pricing model available
- Direct integration with e-commerce platforms
Cons
- AI effectiveness depends on provided business data
- Advanced features require premium plans
- Setup may require technical configuration
Pricing Plans
Free
monthlyFeatures
- 50 chatbot conversations
- 3 live operator seats
- Basic integrations
Communicator
monthlyFeatures
- Unlimited live chats
- Email support
- 3rd party integrations
Chatbots
monthlyFeatures
- Unlimited chatbot convos
- AI-powered automation
- Advanced targeting
Tidio+
monthlyFeatures
- Premium support
- Custom limits
- Tailored automation
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
How quickly can I set up Tidio?
Offers instant setup with pre-built templates and integrations
Can the AI handle complex inquiries?
Solves majority of common questions using your business knowledge base
Is multilingual support available?
Yes, supports dozens of languages for global customer service
Integrations
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