Tidio is a customer service platform that combines live chat, an AI agent (Lyro), help desk, and no-code automation flows. It helps businesses handle conversations, manage tickets, and automate responses across channels like WhatsApp, Instagram, and Messenger. The platform is designed for ecommerce and support teams, offering tools to improve response times, CSAT, and sales conversions. Key features include a shared inbox, visitor list, analytics, and integrations with Shopify, WordPress, and 120+ other tools. Tidio also provides a Premium plan with done-for-you automation and tailored optimization.
Key Benefits
- Combines live chat, AI agent, help desk, and flows in one platform
- Integrates with 120+ tools including Shopify and WordPress
- No-code automation paths for lead gen and sales
- Available on browser, Android, iOS, Windows, and Mac