Venixs
Automate customer support with AI-driven conversational ticketing
Target Audience
- Customer support teams
- Small-to-medium enterprises (SMEs)
- Tech startups
- Enterprise support departments
Hashtags
Overview
Venixs uses AI to streamline customer service through natural conversation-based ticketing. It helps teams resolve issues faster while maintaining a human touch in interactions. The system scales with your business needs, offering 24/7 support capabilities and seamless team collaboration.
Key Features
Conversational Ticketing
Natural language interactions for effortless issue resolution
Team Management
Monitor and assign conversations across team members
24/7 Live Chat
Always-available AI support with human escalation options
Bot-to-Human Transfer
Seamless handoff between AI and human agents
Unlimited Integrations
Connect with popular platforms like Slack and Teams
Use Cases
Handle customer support tickets via chat
Collaborate on team-based issue resolution
Automate FAQ generation for common queries
Pros & Cons
Pros
- 24/7 AI availability reduces response times
- Intuitive conversation-based interface
- Scalable plans for growing businesses
- Multiple escalation channels for complex issues
Cons
- Pricing primarily listed in NGN (Nigerian Naira)
- Starter plan has limited conversation sessions
- Advanced features require higher-tier plans
Pricing Plans
Starter Business Plan
monthlyFeatures
- 100 conversation sessions
- 1 teammate slot
- 24/7 Live Chat
- Slack integration
Basic Plan
monthlyFeatures
- 200 conversation sessions
- 2 teammates
- Unlimited integrations
- Bot-to-human transfer
Advance Plan
monthlyFeatures
- 1,000 conversation sessions
- 8 teammates
- Message broadcasting
- Document uploads
Professional Plan
monthlyFeatures
- 5,000 conversation sessions
- 12 teammates
- Multilingual support
- WhatsApp escalation
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
What features are available on the free plan?
The free plan offers fundamental features to evaluate the platform's suitability, with some limitations on usage and capabilities.
Can I customize AI responses for my business?
Customization capabilities aren't explicitly mentioned, but the system allows bot-to-human transfer for complex queries.
How does pricing change with team growth?
Higher-tier plans offer more teammates and conversation sessions, with add-on pricing for extra resources.
Integrations
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