Userscom
Streamline customer support with AI-powered ticket management
Target Audience
- Customer support teams
- Small business owners
- Helpdesk managers
Hashtags
Overview
Userscom helps teams handle customer queries faster using smart automation. The AI organizes support tickets, suggests replies, and creates priority task lists. It reduces clutter with visual Kanban boards and keeps track of important follow-ups automatically.
Key Features
AI Task Prioritization
Automatically identifies urgent tickets and creates to-do lists
Smart Reply Drafting
Generates context-aware responses using predefined prompts
Custom Ticket Tabs
AI-sorted categories like 'Refunds' with customizable organization
Follow-Up Tracker
Prevents missed tickets with dedicated side-panel workflow
Visual Kanban
Drag-and-drop board for tracking support progress visually
Use Cases
Organize refund requests automatically
Draft apology emails with AI
Track partnership leads visually
Manage support team workflows
Embed website contact forms
Pros & Cons
Pros
- Reduces ticket triage time with AI prioritization
- Eliminates missed follow-ups through dedicated workflow
- Customizable organization for different support scenarios
- No-code website integration options
Cons
- Limited third-party integrations mentioned
- May require adjustment period for non-technical teams
- Custom attributes only shown on ticket sidebar
Pricing Plans
Free Plan
monthlyFeatures
- Basic ticket management
- AI-generated replies
- Website integration
- Kanban board access
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
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