Deflekt.ai
Automatically answer customer queries to reduce support tickets by 50%
Target Audience
- Customer Support Teams
- HR Departments
- Small Business Owners
Hashtags
Overview
Deflekt.ai acts as your team's first line of defense by answering common support questions through web chat, email, Slack, and Microsoft Teams. It learns from your existing documentation to provide instant responses, freeing your team to focus on complex issues. Setup takes 5 minutes and works with any helpdesk system or shared inbox.
Key Features
Multi-channel Support
Answers queries via web chat, email, Slack & Teams simultaneously
Human Escalation
Auto-transfers complex issues to human agents with full context
Custom Branding
Match chat widget colors and tone to your company's style
Content Flexibility
Accepts webpages, PDFs, Word docs via upload or crawling
Performance Analytics
Identifies documentation gaps by tracking failed AI responses
Use Cases
Deflect website customer tickets
Reduce internal email support load
Automate HR SOP queries in Teams
Manage Slack IT support requests
Pros & Cons
Pros
- 5-minute setup with existing helpdesk tools
- Supports both customer and employee queries
- No coding required for customization
- Real-time conversation monitoring
Cons
- UI only available in English
- No native mobile apps
- No refunds after subscription
Pricing Plans
Free
monthlyFeatures
- 1 project
- All channels
- 50 documents
- 50 deflections monthly
Trial
one-timeFeatures
- 1 project
- All channels
- 100 documents
- One-time 100 deflections
Grow
monthlyFeatures
- 3 projects
- All channels
- 1,000 documents
- 1,500 deflections monthly
Pro
monthlyFeatures
- 10 projects
- All channels
- 5,000 documents
- 6,000 deflections monthly
- White-label branding
Custom
Features
- Custom scrapers & integrations
- Priority support
- Enterprise-grade scaling
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
What counts as a deflection?
Each automated reply sent through any channel (email, chat, Slack etc.) counts as one deflection.
Can I use non-English content?
Yes - the AI responds in the query's language, but the admin interface is English-only.
How do upgrades work?
Start with 100 free trial deflections, then choose monthly plans or stay on Free (50 deflections/month).
Integrations
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