Kastro
Automate repetitive customer inquiries using AI assistance
Target Audience
- Customer support teams
- E-commerce businesses
- SaaS companies
- Help center managers
Hashtags
Overview
Kastro uses ChatGPT to handle routine support questions through your existing help center articles, freeing human agents to focus on complex issues. It reduces ticket volume by suggesting instant answers as customers type and helps teams collaborate with AI to craft better responses faster.
Key Features
AI Triage
Automatically answers FAQs using help center content
Smart Suggestions
Shows relevant articles as customers type queries
AI Co-pilot
Helps agents rewrite/rephrase responses in real-time
Help Center Integration
Embed knowledge base directly into chat widget
Instant Setup
Launch AI chat in under 5 minutes
Use Cases
Auto-resolve common support tickets
Suggest help articles mid-conversation
Collaborate on response drafting
Migrate existing knowledge bases
Reduce first response time
Pros & Cons
Pros
- Dramatically reduces repetitive support volume
- Seamless human-AI collaboration features
- 5-minute setup with no coding required
- Preemptively resolves issues before tickets form
Cons
- Primarily text-based support (no voice/call handling)
- Effectiveness depends on quality of existing help content
Frequently Asked Questions
How long does setup take?
You can set up the live chat widget in less than 5 minutes
Can AI handle complex issues?
Human agents take over when conversations require personal touch
Does it work with existing help centers?
Yes, use the crawler to migrate existing knowledge bases
Reviews for Kastro
Alternatives of Kastro
Scale customer support with AI-powered conversation automation
Automatically answer customer queries to reduce support tickets by 50%