Cyara

Cyara is a customer experience (CX) assurance platform designed for enterprises deploying AI-driven CX at scale. It provides a confidence layer for AI agents by enabling goal-based test generation, production monitoring, and compliance validation across conversational AI, voice, chat, and digital channels. The platform helps detect hallucinations, validate decisions, and catch regressions continuously in production. It works with AI agent frameworks (Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, custom LLM agents) and CX stacks (CCaaS, UCaaS, CRM). Cyara also offers voice assurance across 140+ countries, unified dashboards for CX observability, and testing for IVR, chatbots, SMS, and messaging channels.

Key Benefits

• Goal-based test generation for conversational AI
• Continuous production monitoring for AI agents
• Works with multiple AI agent frameworks and CX platforms
• End-to-end voice quality and IVR testing across 140+ countries