Document360 is a knowledge base software platform that enables organizations to create, manage, and deliver self-service documentation for both internal and external audiences. It provides a portal for editors, writers, and reviewers to collaborate on content, and a customizable site for end-users. The platform supports a wide range of use cases including internal knowledge bases, external customer help centers, software documentation, standard operating procedures, user manuals, and API documentation.
Key Features
- AI-powered tools: Eddy AI for documentation lifecycle automation, AI search for instant accurate answers, AI chatbot for customer support, and AI writing agents for content generation.
- Advanced analytics to gain insights into content performance and user behavior.
- Custom workflow builder, SEO customization, and support for single sign-on (SSO) and SCIM.
- Integrations with popular tools like Salesforce, Zendesk, Freshdesk, Slack, Microsoft Teams, and Google Analytics.
- Interactive decision tree, support ticket defelector, and media storage.
- Import from PDF and Word, duplicate content detection, and article summarization.
Who It’s For
Document360 serves roles across organizations: customer support teams can deflect tickets with self-service, technical writers can streamline documentation creation, product managers can maintain product docs, and engineers can collaborate on technical content. It is used by companies in SaaS, IT, financial services, healthcare, education, manufacturing, retail, and non-profits.
The platform is rated highly by users, with 96% finding it easy to use and 95% saying it meets business requirements. Case studies show measurable results like a 30% increase in documentation traffic and a 15% reduction in support tickets.
Key Benefits
- Easy to use (96% user approval)
- Helps reduce support tickets (15% reduction)
- Increases documentation traffic (30% increase)
- Comprehensive features: AI, analytics, workflow, integrations
