Gleap
Automate customer support and gather actionable product feedback
Target Audience
- SaaS companies
- Customer support teams
- Product managers
- Growth marketers
Hashtags
Overview
Gleap combines AI-powered customer support with product feedback tools to help businesses reduce support volume and build better products. It offers live chat, visual bug reporting, and user surveys all in one platform. The AI assistant handles routine queries while teams focus on complex issues, helping companies maintain customer relationships at scale.
Key Features
AI Copilot
Boost agent efficiency with AI-generated responses
Visual Bug Reports
Capture technical data and screenshots automatically
Multichannel Inbox
Manage all customer conversations in one place
Product Roadmaps
Collect and prioritize feature requests publicly
Auto-Surveys
Gather user insights through contextual questionnaires
Use Cases
Report in-app bugs with visual data
Handle live chat support conversations
Collect user feedback through surveys
Automate routine customer queries
Share public product roadmaps
Pros & Cons
Pros
- GPT-4 powered AI assistant for 24/7 support
- Combines support, feedback, and marketing tools
- Visual bug reporting with automatic technical data
- Integrates with popular business platforms
Cons
- Steep learning curve for multiple feature sets
- Pricing details require direct inquiry
Reviews for Gleap
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