Gofer
Enhance customer support efficiency with AI-powered insights and coaching
Target Audience
- Customer support teams
- Support team managers
- SaaS companies
- E-commerce businesses
Overview
Gofer helps customer support teams improve agent performance through AI coaching and real-time analytics. It analyzes customer sentiment, summarizes ticket threads, and suggests responses to reduce resolution times. The platform integrates with existing tools to help teams deliver more personalized support while tracking key metrics.
Key Features
AI Coaching
Provides personalized improvement suggestions for support agents
Sentiment Analysis
Tracks customer emotions to gauge agent effectiveness
Thread Summarization
Condenses long ticket histories into quick overviews
Suggested Responses
Offers AI-generated replies to speed up resolutions
Real-time Collaboration
Enables team coordination during live support interactions
Use Cases
Track agent performance metrics
Analyze customer satisfaction trends
Collaborate on complex support tickets
Reduce ticket resolution times
Pros & Cons
Pros
- Real-time agent performance tracking
- Reduces training time with personalized coaching
- Seamless integration with existing support tools
- Detailed customer sentiment analysis
Cons
- Ticket limits on all pricing tiers
- May be feature-heavy for very small teams
Pricing Plans
Starter
monthlyFeatures
- 300 tickets/month
- Basic analytics
- Personalized coaching
- Suggested responses
Growth
monthlyFeatures
- 1000 tickets/month
- Custom categories
- Team collaboration
- Advanced analytics
Corporation
monthlyFeatures
- 3000 tickets/month
- Priority support
- Custom reporting
- Unlimited agents
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
How does Gofer help improve agent performance?
Provides AI-powered coaching and real-time performance tracking with sentiment analysis
Can I integrate Gofer with my existing tools?
Yes, it connects with popular customer support apps (specific platforms not listed)
What happens if we exceed ticket limits?
Plans have fixed monthly ticket allowances (upscale required for more)
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