Humley is a conversational AI platform that enables organisations to build AI assistants grounded in their own trusted knowledge. It combines large language models and generative AI to deliver accurate, context-aware responses across digital, agent-assisted, and voice channels. The platform offers specialised assistants such as a Council Q&A Assistant for local government, an HR Assistant for employee support, Agent Assist for live contact centre calls, and Telephone Assist for voice automation. Each assistant is tailored to the organisation’s knowledge base, helping reduce pressure on service teams and improve round-the-clock support.
Key Features
- No hallucinations: Responses are grounded in the organisation’s verified knowledge, reducing guesswork.
- Multi-channel deployment: Digital chat, agent assist, and telephone voice integration.
- Tailored assistants: Pre-built solutions for councils, HR, and general customer support.
- Enterprise integration: Connects seamlessly to existing enterprise knowledge sources.
Use Cases
- Customer support: Automate routine enquiries and escalate complex cases.
- HR self-service: Provide instant answers to employee policy and workplace questions.
- Local government: Deliver fast, accurate responses to residents and staff.
- Contact centres: Equip human agents with real-time access to the same knowledge base.
Who It’s For
Enterprises, local councils, HR departments, and contact centre teams looking to streamline knowledge access and improve service efficiency.
Key Benefits
- Grounded in trusted enterprise knowledge, reducing hallucinations
- Multi-channel support (digital, agent assist, telephone)
- Tailored assistants for specific use cases (councils, HR)
- Seamless integration with existing knowledge sources
