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Inkeep

Add AI Teammates to your customer experience team

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Inkeep is an AI agent platform that allows businesses to deploy intelligent teammates for customer support, internal operations, and knowledge management. It offers three core solutions: customer-facing assistants to handle complex inquiries, AI coworkers to empower support teams, and automation agents to maintain knowledge bases.

Key Features

  • Unified Search: Agents understand your knowledge base and product to provide accurate answers.
  • Customer Intelligence: Access customer-specific data for personalized interactions.
  • AI Workflows: Automate resolution tasks and trigger actions across systems.
  • Human Approvals: Coworkers provide ready-to-approve suggestions to support agents.
  • Multi-Agent Orchestration: Coordinator agents route complex tasks to specialist agents.
  • Event-Driven Automation: Trigger agents via webhooks, schedules, or external service events.
  • Low-Code/No-Code Builder: Visual agent builder alongside TypeScript SDK for custom development.

Use Cases

  • Customer Support: B2B and B2C support, self-service documentation.
  • Internal Teams: Assist support agents with contextual insights and ticket resolution.
  • Knowledge Base Maintenance: Automatically detect content gaps and generate documentation updates.

Inkeep is trusted by companies like Postman, Anthropic, Midjourney, and Pinecone to scale support and improve customer experience.

Key Benefits

  • Integrates with existing tools like Slack and CRMs
  • Unified search across knowledge bases and product data
  • No-code visual builder enables non-technical team collaboration
  • Multi-agent orchestration handles complex customer issues
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