Inkeep
Automate customer support with AI-powered self-service and team assistance
Target Audience
- Customer support teams
- SaaS companies
- Technical documentation writers
Hashtags
Overview
Inkeep helps businesses reduce support tickets by letting customers find answers themselves through AI chat. It also assists support teams by drafting responses and identifying documentation gaps. The tool integrates easily with existing platforms while maintaining data security standards.
Key Features
Trusted Answers
Provides citations and admits knowledge limits
Quick Integration
Set up in under 10 minutes across platforms
Content Insights
Identifies documentation gaps automatically
Ticket Conversion
Turns resolved tickets into FAQs instantly
Team Copilot
Drafts responses using existing resources
Use Cases
Self-serve customer support
Draft support ticket responses
Convert tickets to knowledge base articles
Identify documentation improvements
Pros & Cons
Pros
- Maintains data privacy with SOC 2 compliance
- Works across docs, apps, and communities
- Provides actionable content insights
- Requires minimal setup time
Cons
- Relies on existing content quality
Frequently Asked Questions
Can I use Inkeep as an internal Slack bot?
While Inkeep integrates with Slack communities, the website doesn't specify internal bot capabilities
How often is content updated?
Content stays synced with your sources, but update frequency isn't explicitly stated
Does Inkeep work with Zendesk?
Yes, integration with Zendesk is supported according to website content
Integrations
Reviews for Inkeep
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