Inkeep

Inkeep is an AI agent platform that allows businesses to deploy intelligent teammates for customer support, internal operations, and knowledge management. It offers three core solutions: customer-facing assistants to handle complex inquiries, AI coworkers to empower support teams, and automation agents to maintain knowledge bases.

Key Features

• Unified Search: Agents understand your knowledge base and product to provide accurate answers.
• Customer Intelligence: Access customer-specific data for personalized interactions.
• AI Workflows: Automate resolution tasks and trigger actions across systems.
• Human Approvals: Coworkers provide ready-to-approve suggestions to support agents.
• Multi-Agent Orchestration: Coordinator agents route complex tasks to specialist agents.
• Event-Driven Automation: Trigger agents via webhooks, schedules, or external service events.
• Low-Code/No-Code Builder: Visual agent builder alongside TypeScript SDK for custom development.

Use Cases

• Customer Support: B2B and B2C support, self-service documentation.
• Internal Teams: Assist support agents with contextual insights and ticket resolution.
• Knowledge Base Maintenance: Automatically detect content gaps and generate documentation updates.

Inkeep is trusted by companies like Postman, Anthropic, Midjourney, and Pinecone to scale support and improve customer experience.

Key Benefits

• Integrates with existing tools like Slack and CRMs
• Unified search across knowledge bases and product data
• No-code visual builder enables non-technical team collaboration
• Multi-agent orchestration handles complex customer issues