Inkeep is an AI agent platform that allows businesses to deploy intelligent teammates for customer support, internal operations, and knowledge management. It offers three core solutions: customer-facing assistants to handle complex inquiries, AI coworkers to empower support teams, and automation agents to maintain knowledge bases.
Key Features
- Unified Search: Agents understand your knowledge base and product to provide accurate answers.
- Customer Intelligence: Access customer-specific data for personalized interactions.
- AI Workflows: Automate resolution tasks and trigger actions across systems.
- Human Approvals: Coworkers provide ready-to-approve suggestions to support agents.
- Multi-Agent Orchestration: Coordinator agents route complex tasks to specialist agents.
- Event-Driven Automation: Trigger agents via webhooks, schedules, or external service events.
- Low-Code/No-Code Builder: Visual agent builder alongside TypeScript SDK for custom development.
Use Cases
- Customer Support: B2B and B2C support, self-service documentation.
- Internal Teams: Assist support agents with contextual insights and ticket resolution.
- Knowledge Base Maintenance: Automatically detect content gaps and generate documentation updates.
Inkeep is trusted by companies like Postman, Anthropic, Midjourney, and Pinecone to scale support and improve customer experience.
Key Benefits
- Integrates with existing tools like Slack and CRMs
- Unified search across knowledge bases and product data
- No-code visual builder enables non-technical team collaboration
- Multi-agent orchestration handles complex customer issues