NLX
Build multimodal conversational AI applications at scale
Target Audience
- Enterprise customer service teams
- Retail CX executives
- Contact center operations managers
Overview
NLX helps businesses create voice, text, and multimodal AI applications without coding. It integrates with existing systems to automate customer interactions while maintaining brand consistency. The platform focuses on retail and customer service use cases with real-time analytics to track performance.
Key Features
Multimodal Sync
Patented voice+visual synchronization for richer customer experiences
Generative Journeys
Unscripted AI conversations guided by business workflows
NLP Boost
90% accuracy improvement for natural language processing
Real-time Analytics
Instant insights and alerts to optimize customer interactions
Use Cases
Travel planning with integrated booking
Automated retail returns/exchanges
AI-augmented contact center agents
Pros & Cons
Pros
- Enterprise-grade scalability for global brands
- No-code workflow builder (NLX Canvas)
- Combines structured workflows with generative AI
- Integrates with existing tech stack
Cons
- Likely complex for small businesses
- Requires existing business workflows to maximize value
Integrations
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