Plazbot is an AI agent infrastructure platform that enables businesses to deploy conversational AI agents across multiple channels including WhatsApp, Instagram, Messenger, voice, web widget, and SDK. It handles the technical complexity so teams can focus on business operations. The platform leverages GPT-4 for context-aware conversations, RAG technology to pull accurate company information, and tool calling for real-time actions such as database queries and API integrations. It includes a VoIP system with AI-powered call summaries and intelligent transfer, plus an omnichannel CRM that centralizes chats from WhatsApp, Instagram, Messenger, and Telegram into a single Kanban panel with contact management. As a Meta Business Partner, it provides official WhatsApp Business API access for bulk messaging and template management. Plazbot also offers webhooks and external API connections for workflow automation.
Key Benefits
- Multi-channel AI agent deployment (WhatsApp, Instagram, Messenger, voice, widget, SDK)
- Powered by GPT-4 with RAG for accurate, context-aware responses
- Tool calling enables real-time actions like database queries and API calls
- Omnichannel CRM with unified inbox, contact management, and Kanban view