charlesAI

charlesAI is a conversational AI and marketing platform designed to power brand-to-customer interactions across messaging channels like WhatsApp, Instagram, Messenger, and Webchat. It helps businesses acquire, convert, and retain customers through AI-driven automation, personalized conversations, and scalable messaging campaigns.

Key Features

• AI Agents: Use Retrieval-Augmented Generation (RAG) to search a knowledge base (brand guidelines, product catalog, FAQs, etc.) before generating responses, ensuring accuracy and brand safety.
• Omni-channel support: Manage conversations across WhatsApp, Instagram, Messenger, and Webchat from a single platform.
• Create automated workflows without coding, from simple sequences to complex processes.