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charlesAI

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Conversational AI platform for brand-to-customer interactions

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charlesAI is a conversational AI and marketing platform designed to power brand-to-customer interactions across messaging channels like WhatsApp, Instagram, Messenger, and Webchat. It helps businesses acquire, convert, and retain customers through AI-driven automation, personalized conversations, and scalable messaging campaigns.

Key Features

  • AI Agents: Use Retrieval-Augmented Generation (RAG) to search a knowledge base (brand guidelines, product catalog, FAQs, etc.) before generating responses, ensuring accuracy and brand safety.
  • Omni-channel support: Manage conversations across WhatsApp, Instagram, Messenger, and Webchat from a single platform.
  • Flow Builder: Create automated workflows without coding, from simple sequences to complex processes.
  • Use-case solutions: Pre-built automations for click-to-message ads, subscriber collection, appointment booking, lead qualification, product recommendations, abandoned cart recovery, back-in-stock alerts, FAQ automation, campaigns, customer service, win-back, referrals, special occasions, reviews, and transactional updates.
  • Scalability: Handle up to 15,000 messages per minute.
  • Analytics & reporting: Track campaign performance and conversation tree drop-offs.

Who It's For

Retail, eCommerce, and automotive businesses looking to automate customer communication and marketing at scale.

Privacy & Compliance

GDPR-compliant with data stored in the EU, double opt-in processes, and consent management. ISO 27001 certified.

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