Gupshup
Automate customer interactions across 30+ messaging channels
Target Audience
- Enterprise businesses
- Digital marketing teams
- E-commerce companies
- Customer support departments
Hashtags
Overview
Gupshup helps businesses manage customer conversations through AI-powered chatbots and messaging tools. It automates support, marketing, and sales interactions on platforms like WhatsApp, Instagram, and SMS. The platform focuses on improving customer engagement while reducing operational costs for enterprises.
Key Features
AI Agents
Pre-built industry-specific chatbots for instant deployment
Omnichannel Support
Manage conversations across 30+ messaging platforms
Workflow Automation
Automate customer journeys from lead gen to support
Lead Generation
Capture and qualify leads through conversational interfaces
Instant Support
24/7 automated customer service capabilities
Use Cases
Generate qualified leads via chat
Automate customer support queries
Run marketing campaigns on WhatsApp
Drive sales through conversational commerce
Streamline workflow automation
Pros & Cons
Pros
- Supports 30+ communication channels
- Pre-built industry-specific AI agents
- Enterprise-scale conversation handling
- Integration with popular platforms like WhatsApp
Cons
- Complex setup for small businesses
- Pricing transparency challenges
- Requires technical integration effort
Frequently Asked Questions
What messaging channels does Gupshup support?
Supports 30+ channels including WhatsApp, Instagram, SMS, and RCS
Can I build custom chatbots?
Yes, through their developer tools and pre-built AI agents
Does Gupshup handle large enterprise volumes?
Yes, processes 120B+ conversations annually for 45K+ customers
Integrations
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