Tekst is an AI-powered process intelligence and automation platform that helps enterprises map, automate, and continuously improve their operational workflows. The platform connects to existing systems like ERP, CRM, and inboxes to turn unstructured communication (emails, tickets, chats) into a real-time map of how work actually flows. It then deploys AI agents that execute workflows across systems, handling exceptions without requiring heavy IT or change management. Over time, every interaction makes processes smarter and reveals new automation opportunities.
Key Features
- Process Mapping: Connect inboxes, ERP, CRM, and documents to reveal actual workflows, decisions, and bottlenecks.
- AI-Powered Automation: Deploy AI agents that execute workflows across systems and handle real-world exceptions.
- Continuous Improvement: Each interaction improves process intelligence and surfaces new automation opportunities.
- Unstructured Communication Understanding: Custom AI model interprets context and intent from emails, tickets, and chats.
Use Cases
- Case & Incident Management: Automated product incident reporting, smart case prioritization, case enrichment, AI-powered case classification.
- Shared Inbox Automation: Shared inbox management, AI-driven email labeling & routing, Outlook shared inbox automation, seamless case creation in Salesforce.
- Document & Order Processing: Quote to Cash, Accounts Payable, Order intake, Inventory solutions, Connect Outlook with SAP Automation, Intelligent Document Processing.
- Customer Support: Email to Case, Complaint handling.
Who It's For
Enterprises in industries such as Shipping & Logistics, MedTech & Pharma, Printing & Packaging, Retail & FMCG, HR & Payroll, and Manufacturing.
Key Benefits
- Improved email routing accuracy to 90% in weeks (Securex case study)
