Tekst
Automate enterprise operations with contextual AI insights
Target Audience
- Enterprise operations teams
- Customer service departments
- Compliance managers
Hashtags
Overview
Tekst helps large companies streamline customer service and back-office workflows using AI that understands context. It automatically routes messages, provides agents with needed information, and generates actionable reports while working with existing systems like Salesforce and Zendesk. Enterprise teams can implement AI-powered automation in just 3 days without disrupting current tools.
Key Features
Context Understanding
Analyzes message intent, sentiment & multiple priorities simultaneously
System Integration
Works with 25+ enterprise platforms including Salesforce and SAP
Auto-Insights
Generates actionable reports from 100% of message traffic
Dynamic Routing
Directs messages to right agents using contextual analysis
Use Cases
Manage team inboxes efficiently
Resolve customer cases faster
Monitor compliance & SLA performance
Automate order processing workflows
Improve employee/customer experiences
Pros & Cons
Pros
- 3-day implementation vs traditional IT timelines
- Works with existing enterprise software stack
- ISO-certified data privacy protections
- Reduces manual data entry between systems
Cons
- Requires existing CRM/ERP systems for full value
Integrations
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