Threado
Automate customer service with AI-powered instant support
Target Audience
- Customer support teams
- Customer success managers
- Sales engineers
Hashtags
Overview
Threado creates AI agents that provide 24/7 customer support and team assistance using your company's knowledge base. It works directly in Slack, Microsoft Teams, and Chrome to resolve queries faster without manual searching. The platform helps customer-facing teams improve response times while maintaining personalized interactions.
Key Features
24/7 AI Agents
Contextual support automation without rule-based bot limitations
Multi-Platform Access
Works in Slack, Teams, and Chrome where teams already operate
Unified Knowledge Hub
Connects CRM, docs, and metrics into single information source
No-Code Setup
Train AI agents in minutes without technical dependencies
SOC 2 Security
Enterprise-grade data protection for sensitive information
Use Cases
Resolve customer support queries instantly
Personalize engagement at scale
Accelerate sales conversions
Internal knowledge search
Reduce support ticket backlog
Pros & Cons
Pros
- Reduces manual search time by 90% according to user testimonials
- Integrates with popular collaboration platforms
- Maintains 99% accuracy with proper documentation
- Provides source attribution for AI-generated answers
Cons
- Effectiveness depends on existing documentation quality
Frequently Asked Questions
How long does setup take?
Setup takes minutes by connecting existing knowledge sources through the no-code platform
Is my data secure?
Yes, Threado is SOC 2 Type II certified with TLS 1.2+ encryption for all data
Which platforms does it support?
Currently integrates with Slack, Microsoft Teams, and Chrome browser
Integrations
Reviews for Threado
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