Twig AI
Automate Tier 1 customer support with AI agents
Target Audience
- Customer support teams
- CX leadership
- SaaS companies
- Technical support managers
Hashtags
Overview
Twig AI handles routine customer inquiries and support tasks 24/7 like a human agent. It fetches user data, answers questions, and creates knowledge base articles automatically. Reduces first response times by 35% while requiring zero IT support for deployment. Includes built-in analytics to monitor AI performance and customer experience metrics.
Key Features
AI Agents
Resolve customer issues autonomously like trained support staff
Outlook Integration
Embed AI directly into email workflows for seamless support
Session Memory
Remembers conversation context for faster follow-ups
Action Automation
Converts chat requests into API calls to execute tasks
CX Analytics
Track resolution rates and agent productivity metrics
Use Cases
Automate ticket triage & prioritization
Create knowledge base articles from interactions
Handle Outlook email support natively
Answer common customer queries 24/7
Monitor support team performance metrics
Pros & Cons
Pros
- 24/7 automated support reduces response times
- No-code implementation requires minimal IT resources
- Native integration with Outlook and SaaS platforms
- Detailed performance tracking for CX optimization
Cons
- Primarily focused on SaaS applications (limited omnichannel)
- Customization may require initial setup assistance
Pricing Plans
Starter
monthlyFeatures
- 1000 support tickets/mo
- Basic integrations
- Email support
Pro
monthlyFeatures
- 5000 support tickets/mo
- Outlook integration
- Advanced analytics
Enterprise
monthlyFeatures
- Unlimited tickets
- Dedicated success manager
- SOC 2 compliance
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
What's the difference between chatbots and Twig AI?
Twig uses conversational AI with session memory and API integration, going beyond scripted responses to execute actions
How does Twig handle data security?
SOC 2 certified with enterprise-grade security measures
Can Twig be embedded in our existing apps?
Yes, AI agents can be integrated directly into SaaS platforms
Integrations
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