Twig is an autonomous AI support platform that helps customer experience teams reduce ticket volume and response times. The platform provides AI agents trained on business data that can answer complex questions, qualify leads, book meetings, and convert visitors across chat, video, and voice channels. It integrates with over 30 tools including Zendesk, HelpScout, Confluence, and Jira, and can be set up in under 30 minutes. Twig ingests documents, tickets, and SOPs to train agents without manual tagging. Agents can resolve tickets autonomously, escalate when confidence is low, or draft responses for human review. The platform is SOC 2 Type II certified and offers a free plan with 100 AI answers per month.