Virtual Scale
Automate customer interactions across voice and digital channels
Overview
Virtual Scale provides AI-powered virtual teams that handle customer service through calls, chat, WhatsApp, and social media. It acts as a 24/7 contact center that integrates with your CRM to maintain personalized client relationships while reducing operational costs.
Key Features
AI Voice Calls
Handle inbound/outbound calls with contextual understanding
Social Replies
Instant responses across 5+ social platforms
CRM Sync
Automatic client profile updates after every interaction
Conversation Summaries
One-minute recaps of every customer interaction
Real-World Plugins
Integrate with Google Places/OpenTable for bookings
Use Cases
Manage hotel bookings and guest services
Handle high-volume customer inquiries
Respond to social media messages instantly
Maintain updated CRM records automatically
Pros & Cons
Pros
- True 24/7 availability with instant response times
- Unified platform for 5+ communication channels
- Deep CRM integration maintains client context
- Customizable AI teams for specific business needs
Cons
- Requires setup for industry-specific customization
- No free tier beyond trial period
Pricing Plans
Starter
monthlyFeatures
- 5 AI employees
- Voice + 2 digital channels
- Basic CRM integration
Professional
monthlyFeatures
- 15 AI employees
- Unlimited channels
- Advanced analytics
- Priority support
Enterprise
monthlyFeatures
- Dedicated account manager
- Custom AI training
- SLA guarantees
- API access
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
What channels does Virtual Scale support?
Handles voice calls, WhatsApp, SMS, Facebook, Instagram, and Google Business messages
Can AI agents make outbound calls?
Yes, the platform supports both inbound and outbound voice communication
How quickly can I deploy a virtual team?
Teams can be operational within hours using pre-built templates
Integrations
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