Adereso AI is a generative AI suite designed to centralize, automate, and enhance customer interactions across multiple channels. The platform includes several modules: Adereso Desk for unified communication management, Adereso VoC for analyzing customer sentiment, Adereso Studio for creating AI agents, Adereso Experience for post-service surveys, Adereso Engage for mass WhatsApp campaigns, and Adereso GPT for a GPT assistant trained on your own data.
Key Features
- Omnichannel inbox: Manage conversations from WhatsApp, Instagram, Facebook, LinkedIn, X (Twitter), email, and webchat in one place.
- AI agents: Automate up to 98% of support and sales responses, with human escalation when needed.
- Native integrations: Connect with Shopify, HubSpot, Salesforce, and other CRMs and e-commerce platforms.
- Voice of Customer (VoC): Analyze conversation data to detect friction points and opportunities.
- Strategic accompaniment: Periodic optimization meetings with Adereso’s team to improve conversions and costs.
Use Cases
- Automate customer support and sales via WhatsApp.
- Run outbound mass WhatsApp campaigns.
- Centralize business communication into a single enterprise number.
- Connect WhatsApp Business API for scalable, authorized messaging.
Who It’s For
Adereso AI serves businesses in automotive, retail, utilities, and financial services looking to improve customer experience through AI-powered automation and omnichannel communication. It is suitable for customer support and sales teams seeking to reduce response times and increase efficiency.
Key Benefits
- Centralizes multiple communication channels into one platform
- AI agents can automate up to 98% of responses
- Native integrations with major CRMs and e-commerce platforms
- Includes strategic accompaniment and periodic optimization meetings